Privacy Policy
Privacy Policy
1. Purpose of collecting personal information
The main data collection on the website https://herb.com.vn/ includes: full name, email, phone, customer address. This is the information that we need members to provide mandatory when sending information for advice or wanting to buy products and for us to contact and confirm with customers on the website to ensure consumers' rights. use.
In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, security violations, or retention of registration names and passwords by third parties for remedial measures. appropriate decision.
2. Scope of information use
We use the information members provide to:
Contact to confirm orders and deliver goods to members upon receiving requests from members;
Provide product information to customers if requested by the customer;
Send marketing and promotional emails about products and related knowledge
Send notifications about activities on the website
Communicate and resolve with users in special cases;
When there is a request from a judicial agency, including: the Procuracy, the court, or the police agency to investigate a certain law violation by the customer.
3. Information storage time
Members' personal data will be stored until the administrator requests cancellation. In all cases, member personal information will be kept confidential on our server.
4. Persons or organizations that may have access to that information
Information collected from members will be accessed by the administration
Authorities upon request
5. Address of the information collection and management unit, including contact methods so consumers can ask about information collection and processing activities related to them
HAPPYZEN LIMITED
Head office: Group 1, Nhan Tam hamlet, Xuyen Moc Commune, Xuyen Moc District, Ba Ria - Vung Tau Province, Vietnam
Hotline: 0394736347
Email: info@herb.com.vn
6. Methods and tools for consumers to access and edit their personal data on the information collection unit's e-commerce system
Members have the right to self-check, update, adjust or cancel their personal information by contacting the website administrator to do this.
Members have the right to submit complaints about information security content, please contact the website's Administration Board. When receiving this feedback, we will confirm the information. In case the member's feedback is correct, depending on the level, we will take timely measures.
7. Mechanism for receiving and resolving consumer complaints related to personal information being used for the wrong purpose or notified scope
Members' personal information is committed to absolute confidentiality according to the personal information protection policy. The collection and use of each member's information is only carried out with that customer's consent, unless otherwise prescribed by law.
Do not use, transfer, provide or disclose to any third party the member's personal information without the member's consent.
In case the information server is attacked by hackers leading to loss of member personal data, we will be responsible for reporting the incident to the investigating authorities for timely handling and notifying members. member is known.
Absolute confidentiality of all members' online transaction information, including digital accounting invoice information and documents
The management board requires individuals when registering/purchasing to provide all relevant personal information such as: Full name, contact address, email, phone, etc., and is responsible for this. Legality of the above information. The Management Board is not responsible nor will it resolve any complaints related to that member's rights if it deems that all of that member's personal information provided upon initial registration is inaccurate.